lleidanet-summer-sessions-2014

Lleida.net summer sessions

It’s been 6 months since our last work sessions.”Who’d’ve thought it!”. Beyond individual goals we further improve internal communication and, with it, the interdepartmental management. Over the two days of the work sessions , we also enjoyed some specific training and leisure . On the first day, each department shared with allof us their achievements … Read moreLleida.net summer sessions

Lleida.net South Africa Country Manager to sponsor Miss Deaf Africa Pageant 2014

Mr. Giacomo Avondo of Sirex Consortium and country manager of Lleida.net South Africa is one of the sponsors of the pageant. The Miss Deaf Africa pageant organisers requested Mr. Avondo to act as one of the Miss Deaf Africa ambassadors helping to promote awareness and create opportunities about the hearing impaired. Because no business project … Read moreLleida.net South Africa Country Manager to sponsor Miss Deaf Africa Pageant 2014

“The whole process takes just hours, not days”, Mr. José Luis Perez Madrigal Contesta Chief Technical Officer

Contesta has a turnover of 8 M € earned building loyalty with their customers which find a true partner that manages the relationship with their clients.

From Contesta headquarters, at Vertice Building enjoying the incredible views of Madrid Operators are talking and tapping out words bringing me back remembrances of a summertime park. Contesta is a call centre founded in 2001, 500 hundred employees, 400 out of them call centre operators. Its business is focused on customer service and sales. Mr. José Luis Perez Madrigal Contesta Chief Technical Officer responsible for support, projects and business processes improvements. We prepare ourselves to start the interview, not before tidying up  the pile of papers on the table, as he points out ” it is commercial documentation from other companies”.

We sat down and started talking.

 

 

Lleida.net- How is a typical business day in Contesta?

Jose Luis Perez- Customers give us their databases and we execute the sale based on a protocol set by law  and established by the customer in accordance with internal regulations As there are legal requirements for hiring and especially for distance selling, we need processes to make sure the sales process is closed, and to avoid not having the whole contracting cycle.

Read more“The whole process takes just hours, not days”, Mr. José Luis Perez Madrigal Contesta Chief Technical Officer