From Contesta headquarters, at Vertice Building enjoying the incredible views of Madrid Operators are talking and tapping out words bringing me back remembrances of a summertime park. Contesta is a call centre founded in 2001, 500 hundred employees, 400 out of them call centre operators. Its business is focused on customer service and sales. Mr. José Luis Perez Madrigal Contesta Chief Technical Officer responsible for support, projects and business processes improvements. We prepare ourselves to start the interview, not before tidying up the pile of papers on the table, as he points out ” it is commercial documentation from other companies”.
We sat down and started talking.
Lleida.net- How is a typical business day in Contesta?
Jose Luis Perez- Customers give us their databases and we execute the sale based on a protocol set by law and established by the customer in accordance with internal regulations As there are legal requirements for hiring and especially for distance selling, we need processes to make sure the sales process is closed, and to avoid not having the whole contracting cycle.
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