Doxee is a multinational hi-tech company specialized in Customer Communications Management and Digital Customer Experience
By offering Lleida.net’s electronic notifications, which are marketed by Doxee as part of its portfolio as “Paperless Experience”, Doxee has effectively met its customers’ needs while helping them transition to the digital realm. Doxee’s core platform, Doxee Platform®, allows the company to provide certified electronic communications to all its customers.
Lorenzo Maselli, Doxee’s Global Product Manager for Paperless Experience products, provides a first-hand account of these initiatives search, implementation, and outcomes.
Table of contents
Challenges and objectives
What objectives has your department or company set out to achieve, and what challenges have you faced in pursuing those objectives?
As a product-driven organization, Doxee focuses on identifying and implementing the best solutions in the market to help our customers overcome any challenges they may encounter in their business. As a product manager, my responsibility is to ensure that we deliver top-notch products that meet the needs of our customers.
What challenges and goals prompted your search for a solution?
As a business specializing in customer communication management, Doxee required a solution to meet our customers’ needs, specifically to certify the messages and communications they send to their end-users.
Solution
What sets Lleida.net services apart from other alternatives?
Our research indicated that Lleida.net excels in customizing its services and processes to meet our needs. This level of customization, combined with their APIs and integration capabilities, gives us the confidence to trust in their performance and achieve a faster time-to-market.
Lleida.net’s solution has enabled our company to enhance its range of solutions in document experience, interactive experience, and paperless experience. In particular, the legal evidence obtained after every communication provided by Lleida.net’s solution seems to benefit our company.
Lorenzo Maselli, Doxee Global Product Manager for Paperless Experience products
What was the most crucial factor for you when assessing various options?
Primarily, we focused on identifying a qualified provider that specialized in registered communication services. In this regard, Lleida.net stood out as the most qualified provider available. The integration part is the second most crucial aspect. When searching for a solution, we required straightforward programming interfaces to integrate with our Doxee Platform® for customer communication management. Lleida.net met this requirement, making it an ideal choice for our needs. Additionally, we were satisfied with the performance of Lleida.net’s services, which met our standards for quality and reliability.
Their reputation as a qualified provider in the registered communication services market. It has to be a qualified provider like Lleida.net
Lorenzo Maselli, Doxee Global Product Manager for Paperless Experience products
Implementation
How long did it take Doxee to install the Lleida.net solution?
To the best of my knowledge, it took Doxee less than a month to install the Lleida.net solution. This timeframe was mainly due to the time required to develop a product using the programming interface provided by Lleida.net and launch it into the market.
Can you provide an overview of how the Lleida.net solution is incorporated into the Doxee portfolio and functions as a part of it?
Using Lleida.net’s APIs, we enabled a new channel with standard email and standard SMS, including Registered email.
Is any particular aspect of Lleida.net’s services contributing to their confidence in the provider?
Their reputation as a qualified provider in the registered communication services market. It has to be a qualified provider like Lleida.net.
Key metrics and recommendations
How are your customers or end-consumers reacting to the services offered?
It sounds like the registered email and SMS solution provided by Lleida.net has been well received by our customers, who have been actively seeking such a solution to aid in their digital transformation efforts.
In what ways has the implementation of Lleida.net’s solution benefited your company? Are there any specific improvements or advantages that you would like to highlight?
Lleida.net’s solution has enabled our company to enhance its range of solutions in document experience, interactive experience, and paperless experience. In particular, the legal evidence obtained after every communication provided by Lleida.net’s solution seems to benefit our company.
One last question, to which companies would you recommend using Lleida.net services?
If a company seeks a solution to obtain legal evidence within its digital communication strategies, I highly recommend Lleida.net services.
Conclusion
To sum up, the partnership between Doxee and Lleida.net has allowed Lorenzo and his team to offer certified digital communication solutions to their clients. Integrating Lleida.net’s services into Doxee’s Platform® has helped improve the legal component of their customers’ end-user communications. Therefore, Lorenzo highly recommends Lleida.net’s services to companies that require legal proof of their digital communications.